Frequently Asked Questions

Do I need to bring anything with me to my appointment?

Please bring all relevant ACC details if applicable, medical notes and X-ray reports. It is useful to bring a list of your medications if you are taking any. Depending on the area of your injury, you may like to bring a pair of shorts or singlet top with you. We do however have these items at the clinic which you can use during your appointment. You are more than welcome to bring a support person with you to your appointment.  

How long will my appointment take and how many sessions will I need?

Our initial appointments are 45 minutes. This allows time for a thorough assessment as well as well as treatment. Follow up appointments may be either 30 or 45 minutes depending on your injury and what your physiotherapist thinks is best for you. The number of sessions needed can vary depending on the nature and severity of your injury. The average number of treatments is six. This can be discussed with your physiotherapist in your initial consultation.

What do I wear to my appointment?

Please wear comfortable clothing that allows access to the area requiring treatment. We have shorts available for your convenience.

Is there parking available?

We have off street parking behind the building. Takapuna Physio parks are allocated to the right. There is also free street parking available in front of the clinic.

Can my health insurance pay for my treatment?

This depends the type of policy cover you have in place. We can invoice Southern Cross members directly for eligible policy holders.

Am I eligible for ACC cover?

If you have had an accident or injury within the past year then you are entitled to submit a claim to ACC. For more information on what injuries they will cover please visit

Will ACC cover the entire cost of my treatment?

No. ACC will fund a portion of your treatment cost, however we do have an additional surcharge. If your condition is not covered by ACC, then our private fees will apply. Please see our fees page for more information.

Do I need a GP referral to see the physio?

No. We are ACC registered at Takapuna Physio so you can fill out the necessary paperwork and we can lodge your injury with ACC. We can also refer you to your GP or specialist if we think this is necessary.

How do I make an appointment?

You can call us on 09 486 3194 or book online here:

Do I need to arrive early to my appointment?

If it is your first appointment, it is helpful to arrive 5-10 minutes early to fill in the required paperwork.

What if I need to cancel or miss my appointment?

Takapuna Physio has a 4 hour cancellation policy. If you miss your appointment or cancel within this time you will be charged a cancellation fee of $35.00.